Terms of Service

VanDemand Terms and Conditions of Sale


  1. Definitions

1.1 "Seller" refers to VanDemand.

1.2 "Buyer" refers to the person or company purchasing products from VanDemand.

1.3 "Products" refer to vans, chassis, conversions, and any related goods sold by VanDemand.


  1. Basis of Sale

2.1 All orders placed by the Buyer are subject to acceptance by the Seller.

2.2 No variation of these terms and conditions shall be binding unless agreed in writing by both parties.


  1. Price and Payment

3.1 Prices for all Products are as quoted on the VanDemand website or in written correspondence.

3.2 Prices are subject to change without notice.

3.3 Payment terms will be specified on the invoice. Payment must be made in full before delivery or collection of the Products unless otherwise agreed.

3.4 Late payment may incur interest at a rate of 2% per month beyond the agreed payment date.


  1. Deposits

4.1 A deposit may be required to secure the purchase of certain Products, as specified by VanDemand.

4.2 The amount of the deposit will be agreed upon at the time of purchase and reflected in the order confirmation.

4.3 Deposits are non-refundable unless VanDemand fails to deliver the Product in accordance with the agreed terms or if the order is cancelled by VanDemand.

4.4 In the event the Buyer cancels the order, the deposit will be forfeited unless otherwise agreed in writing by VanDemand.


  1. Credit Checks

5.1 VanDemand reserves the right to conduct credit checks on the Buyer prior to accepting an order.

5.2 Credit checks may be carried out through third-party agencies to assess the Buyer’s creditworthiness.

5.3 If the results of the credit check are unsatisfactory, VanDemand reserves the right to:

  1. a) Request full payment upfront before processing the order.
  2. b) Refuse or cancel the order at its sole discretion.

5.4 Where credit terms are offered, these will be subject to approval and detailed in a separate agreement.


  1. Delivery and Collection

6.1 Delivery options include arranged transport or customer collection, as specified at the point of sale.

6.2 Delivery dates are estimates and not guaranteed.

6.3 Risk of damage or loss of the Products shall pass to the Buyer upon delivery or collection.

6.4 Any damages or shortages must be reported to VanDemand within 48 hours of delivery.


  1. Title of Goods

7.1 Ownership of the Products shall remain with the Seller until full payment has been received.

7.2 In the event of non-payment, the Seller reserves the right to repossess the Products.


  1. Warranty

8.1 All Products come with a standard manufacturer’s warranty, details of which will be provided at the point of sale.

8.2 VanDemand does not offer additional warranties unless explicitly stated in writing.

8.3 The warranty covers defects in materials and workmanship but excludes damage caused by misuse or unauthorized modifications.


  1. Returns and Cancellations

9.1 The Buyer may cancel an order within 7 days of purchase, provided the Products have not been delivered or customized.

9.2 Custom or converted vans are non-refundable unless they are found to be faulty.

9.3 Returns are only accepted with prior approval from VanDemand and must be returned in their original condition.


  1. Limitation of Liability

10.1 VanDemand shall not be liable for any indirect, special, or consequential damages arising from the sale or use of the Products.

10.2 The Seller’s liability for any claim relating to the Products shall be limited to the purchase price of the Products.


  1. Force Majeure

11.1 VanDemand shall not be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including but not limited to strikes, natural disasters, or government regulations.


  1. Governing Law

12.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

12.2 Any disputes arising from the sale of Products shall be subject to the exclusive jurisdiction of the courts of England and Wales