Delivery FAQs
1. What delivery options do you offer?
VanDemand, offer two main delivery options: customer collection from our designated locations or arranged transport to your specified address. Choose the option that best suits your needs during the checkout process.
2. How long will my delivery take?
Delivery times vary based on your location and the type of vehicle. Typically, for completed conversions customer collection can be arranged within 1-3 business days, while arranged transport may take between 5-10 business days. For bespoke conversion builds, please contact us for a build estimate. For precise estimates, please check our delivery options at checkout.
3. What are the delivery costs?
Delivery costs depend on the vehicle size, delivery location, and chosen service. You can view the estimated delivery costs during the checkout process. We also provide free delivery on select vehicles.
4. Can I track my delivery? Portal info / do we track delivery?
Yes! Once your vehicle is dispatched for arranged transport, you will receive a tracking number via email. You can use this number on our website to monitor the progress of your delivery in real time.
5. What if my delivery is delayed?
If your delivery is delayed, we will notify you via email. We understand the importance of timely delivery and will do our best to resolve any issues quickly. If you have concerns, please contact our customer support team for assistance.
6. What should I do if my vehicle is damaged upon delivery?
In the unlikely event that your vehicle arrives damaged, please take photos of the damage and contact our customer support team with the photographs within xxx hours of delivery. We will guide you through the process and ensure your concerns are addressed.
7. Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if your order has already been processed with logistics.
8. What happens if I miss my delivery?
Please ensure someone is present at the delivery location to accept the vehicle or provide instructions on how to proceed. If the vehicle cannot be delivered you will still be charged the full delivery fee plus costs incurred for the return journey.
9. Do you offer international delivery?
Currently, we only deliver within the UK. For international inquiries, please contact our customer support team for potential options and information.
Contact Us
If you have more questions about our delivery services, contact our customer support team using the form below.